Privacy policy

 

Privacy Policy

 

Feora Flowers & Ornamental Plants


This Privacy Policy describes how Feora Flowers & Ornamental Plants Trading L.L.C – S.O.C (“Feora”, “we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://feora.ae (the “Site”).

 

 

1. Personal Information We Collect

 

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your orders.

 

1.1 Device Information

 

Automatically collected information may include:

  • Web browser type and version

  • IP address

  • Time zone

  • Cookies and similar technologies

  • Pages visited and interactions with the Site

 

 

1.2 Order Information

 

When you make or attempt to make a purchase, we collect:

  • Name and surname

  • Billing and delivery address

  • Phone number

  • Email address

  • Payment information (processed securely by third-party payment providers)

 

We do not store credit or debit card details on our servers.

 

 

1.3 Customer Support Information

 

If you contact us via:

  • WhatsApp

  • Email

  • Instagram

  • Website forms

 

we may collect information you voluntarily provide to respond to your request.

 

 

2. How We Use Your Personal Information

 

We use your personal information to:

  • Process and fulfill orders

  • Arrange delivery

  • Communicate with you regarding your order

  • Provide customer support

  • Prevent fraud and unauthorized transactions

  • Improve our services and website experience

 

 

3. Sharing Personal Information

 

We may share your personal information with trusted third parties, including:

  • Shopify (our e-commerce platform)

  • Payment providers (such as Stripe or other gateways)

  • Delivery and logistics partners

  • Marketing and analytics services (only where applicable)


These third parties use your data only to perform services on our behalf and in accordance with applicable laws.

 

 

4. Shopify

 

Our store is hosted on Shopify Inc.

Shopify provides the online e-commerce platform that allows us to sell our products and services.


Your data is stored through Shopify’s data storage, databases, and applications.

They store your data on secure servers protected by firewalls.


More information can be found in Shopify’s Privacy Policy.

 

 

5. Cookies

 

We use cookies and similar technologies to:

  • Enable essential website functionality

  • Analyze traffic and usage

  • Improve user experience

 

You can control and manage cookies through your browser settings. Disabling cookies may affect certain Site features.

 

 

6. Data Retention

 

We retain your personal information only as long as necessary to:

  • Fulfill orders

  • Comply with legal and accounting requirements

  • Resolve disputes

 

 

7. Your Rights

 

Depending on applicable laws, you may have the right to:

  • Access personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

 

To exercise these rights, please contact us using the details below.

 

 

8. Data Security

 

We take reasonable precautions and follow industry best practices to protect your personal information from:

  • Loss

  • Misuse

  • Unauthorized access

  • Disclosure or alteration

 

However, no method of transmission over the Internet is 100% secure.

 

 

9. Third-Party Links

 

Our Site may contain links to third-party websites.

We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

 

 

10. Children’s Privacy

 

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

 

 

11. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect:

  • Operational changes

  • Legal or regulatory updates

 

Changes will be posted on this page with an updated effective date.

 

 

12. Contact Information

 

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:


📩 byfeora@gmail.com