Refund policy

 

Refund & Return Policy

 

Feora Flowers & Ornamental Plants

 

Perishable Items (Flowers & Plants)

 

Due to the perishable nature of flowers, plants, and custom floral arrangements:

  • Returns and cancellations are not accepted once order preparation or dispatch has begun.

  • Change-of-mind cancellations are not eligible for a refund after order confirmation.

 

 

Non-Perishable Items

 

Non-perishable items such as vases, gift items, and decorative accessories may be eligible for return only if:

  • The item is unused and in original condition

  • The original order number is provided

  • The return is approved by Feora

 

Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.

 

 

 

Complaints & Quality Issues

 

If you are dissatisfied with your order, you must contact us within 24 hours of delivery at:

📩 byfeora@gmail.com

Please include:

  • Order number

  • Clear photos of the product

  • Description of the issue

 

 

Resolution Options

 

Where applicable, Feora may offer:

  • A replacement

  • A refund

 

The resolution offered is at Feora’s discretion, based on the issue reported.

 

 

Refund Eligibility

 

Refunds may be issued if:

  • Feora fails to complete delivery for reasons under our control

  • The product delivered is significantly different from what was ordered and cannot be resolved through replacement

 

Refunds are not applicable if:

  • Incorrect or incomplete delivery details were provided

  • The recipient refused to accept the order

  • A substitution was made correctly with flowers of equal or higher value

  • The customer changes their mind after order confirmation

 

 

 

Refund Method & Processing Time

 

  • Refunds are issued to the original payment method only

  • Processing typically takes 5–7 business days

  • International refunds may take longer

  • Feora is not responsible for delays caused by banks or payment providers

 

 

Fraud Prevention

 

Orders paid using fraudulent or stolen payment methods will be canceled and refunded in accordance with UAE law. Feora reserves the right to take further action if fraud is suspected.